Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Customer Support
  1. Customer Support
  2. FTD-Support

FTD-Support

Welcome! You can raise a request for FTD-Support using the options provided.

Other questions

Don't see what you're looking for? Select this option and we'll help you out.

Required fields are marked with an asterisk*
Drag and drop files, paste screenshots, or browse
Powered by Jira Service Management
{"xsrfToken":"f6a01205e1d02c28bd0e17b8b038b991ae2dc6a3_lout","branding":{"id":"2","key":"sup","name":"FTD-Support","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/1","theme":{"headerBGColor":"#090609","headerLinkColor":"#ffffff","headerLinkHoverColor":"#045170","headerLinkHoverBGColor":"#045170","headerBadgeColor":"#045170"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/7ee44fa6-e9fc-4399-b83b-75b328ee4144/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMzE4MzBlMC1iMzAyLTRhNTctYjNlNi1mZGNjYmU0MjVlYjEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjdlZTQ0ZmE2LWU5ZmMtNDM5OS1iODNiLTc1YjMyOGVlNDE0NCI6WyJyZWFkIl19LCJleHAiOjE3OTIyNzUxOTcsIm5iZiI6MTc5MjI3NDU5N30.wNeW82DaczQ9_LAsGu3SPTV7fffVVoXK6zgobWqNRkk&client=b31830e0-b302-4a57-b3e6-fdccbe425eb1&mode=fit","logoId":"7ee44fa6-e9fc-4399-b83b-75b328ee4144","isLogoAvailable":true,"helpCenterTitle":"Welcome to the FTD.AERO Customer Support","sharedPortalName":"Customer Support","translations":{"pl-PL":{"helpCenterTitle":"Witamy w Centrum pomocy","sharedPortalName":"Centrum pomocy","localeDisplayName":"Polish (Poland)"},"en-US":{"helpCenterTitle":"Welcome to the FTD.AERO Customer Support","sharedPortalName":"Customer Support","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#141515","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMzE4MzBlMC1iMzAyLTRhNTctYjNlNi1mZGNjYmU0MjVlYjEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3OTIyNzUxOTcsIm5iZiI6MTc5MjI3NDU5N30.9PmI2WF5FpmeHdsEUkrG1AMefbuGNG1HEx9KJPDgCBM&client=b31830e0-b302-4a57-b3e6-fdccbe425eb1&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#141515","topBarTextColor":"#e7e7e7","hasTopBarBeenSplit":true},"portal":{"id":"2","key":"sup","projectId":10002,"serviceDeskId":2,"name":"FTD-Support","description":"<p>Welcome! You can raise a request for FTD-Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"11","name":"New Feature","descriptionHtml":"","callToAction":"New Feature","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://ftd-aero.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[2],"key":""},{"id":"7","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://ftd-aero.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[2],"key":""},{"id":"4","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://ftd-aero.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[2],"key":""},{"id":"106","name":"CAA/Report","descriptionHtml":"","callToAction":"CAA/Report","introHtml":"<p>CAA Reports</p>","icon":10941,"iconUrl":"https://ftd-aero.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10941","groups":[],"key":""},{"id":"8","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://ftd-aero.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"32","name":"Phone request","descriptionHtml":"","callToAction":"Phone request","introHtml":"<p>Request received from phone support channel.</p>","icon":10466,"iconUrl":"https://ftd-aero.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"69","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the software problems you're experiencing.</p>","icon":10545,"iconUrl":"https://ftd-aero.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[],"key":""}],"reqGroups":[{"id":2,"name":"General"}],"orderMapping":{"2":[4,7,11]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMzE4MzBlMC1iMzAyLTRhNTctYjNlNi1mZGNjYmU0MjVlYjEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTE1NjQ0MTE3NDciOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOnVwbG9hZDoqIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc5MjI3NTc5NywibmJmIjoxNzkyMjc0NTk3LCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.dwvV0h48FRWPDPnUgv3-GMy2GE5vIvSaJKb-eBnaiBg","targetCollection":"upload-user-collection--1564411747","endpointUrl":"https://api.media.atlassian.com","clientId":"b31830e0-b302-4a57-b3e6-fdccbe425eb1","tokenDurationInMins":20},"locale":"en-US","i18nTranslations":{}},"reqCreate":{"id":7,"projectId":10002,"issueType":{"id":"10012","name":"Customer Report"},"form":{"name":"Other questions","descriptionHtml":"","callToAction":"Other questions","intro":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","instructions":"","icon":10549,"iconUrl":"https://ftd-aero.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"What is your question?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Provide as much detail as possible about your question","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach any relevant files","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/7","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/7","calendarParams":{"firstDay":0,"date":"2026-10-18T00:03:17+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMzE4MzBlMC1iMzAyLTRhNTctYjNlNi1mZGNjYmU0MjVlYjEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTE1NjQ0MTE3NDciOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOnVwbG9hZDoqIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc5MjI3NTc5NywibmJmIjoxNzkyMjc0NTk3LCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.dwvV0h48FRWPDPnUgv3-GMy2GE5vIvSaJKb-eBnaiBg","targetCollection":"upload-user-collection--1564411747","endpointUrl":"https://api.media.atlassian.com","clientId":"b31830e0-b302-4a57-b3e6-fdccbe425eb1","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=ftd-aero","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"f6a01205e1d02c28bd0e17b8b038b991ae2dc6a3_lout","baseUrl":"https://ftd-aero.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://ftd-aero.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"b31830e0-b302-4a57-b3e6-fdccbe425eb1","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"2ad0f01985dc44719c0de7633fe418ea","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://ftd-aero.atlassian.net","edition":"free","anonymousEnabled":true,"requestIntroEnabled":true}